Transform NO into YES with a modern call centre software suite
Telephony and Unified Communications
CXone works with your existing phone system. In addition, you can use your existing voice carrier or use our voice services. We even integrate with leading unified communications platforms allowing even greater collaboration between agents and other company experts.
Customer Relationship Management
Deep pre-built integrations with leading CRM systems help you deliver a seamless and personalised customer experience. CXone adds voice and intelligent routing to your CRM so agents can deliver a truly omnichannel experience and automatically have customer profile and journey details –all from one unified and familiar desktop – your CRM.
You define what success is – and we partner with you every step of the way. That’s why we work with you to thoroughly understand your needs and then deliver your own all-in-one, cloud native contact centre precisely tailored for you. But we don’t stop there. We continue to work with you to make sure that your contact centre evolves smoothly as your needs change.
Our open cloud platform gives you extraordinary flexibility to customise your contact centre services and applications, integrate with other business systems or even find a specialised application offered by one of our community developers.