NICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Centre with Customer Experience Interactions (CXi)
With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey.
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What's next for CX? Going beyond the contact centre
Join us for Digital CX Week 2021, November 2-4, to learn how next-gen CX can exceed the boundaries of your contact centre.
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Named a Leader in the 2021 Gartner Magic Quadrant™ CCaaS
NICE CXone positioned as a Leader seven years in a row in 2021 Gartner Magic Quadrant™ for Contact Centre as a Service.
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Named a Leader in the 2021 Gartner WEM Magic Quadrant
NICE positioned furthest and highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management.
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Our commitment to customer experience and CCaaS can help your business
NICE CXone named a leader in all 7 categories in 2021 Ventana Research Contact Centre in the Cloud Value Index.
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Forrester named NICE CXone a leader!
NICE CXone has been recognised as a leader by Forrester Research in The Forrester Wave™: Contact-Centre-As-A-Service (CCaaS) Providers, Q3 2020.
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Amazing experiences. No assembly required.
You put the customer first in all you do. So do we. Every day, we help companies of all sizes build customer relationships that last. How? Read on.
Platform
Boost your customer experience and build deeper loyalty with CXone, the most complete cloud native platform in the industry.
People
Our highly experienced and passionate CXsuccess teams provide the consistent, white-glove support and services you need for lasting success.
Partner ecosystem
Take your CXone platform to the next level with the right applications and partners. The world’s largest community of companies, collectively dedicated to improving customer experiences, makes it happen.
The customer’s always right.
Over 16 years of passion-driven innovation and collaboration with thousands of contact centre leaders, we’ve earned the trust of more than 620,000 agents worldwide. Here’s what some of them are saying about our platform and services.
Hear how this small business depends on CXone Omnichannel Routing for reliability, ease of use and scalability.
Discover how CXone enabled consolidation and cost savings for 115 agents on a unified cloud platform.
We’re proud to work with these customer-focused companies.
Enterprise
Transform your contact centres into world-class customer experience centres and form unbreakable bonds.
Small business
Is it possible to delight customers while keeping costs under control? It is now. See how.
The experts have spoken.
2021 Gartner Magic Quadrant™ for CCaaS report
See why NICE CXone was named a Leader for the 7th consecutive year in the Gartner Magic Quadrant™ for CCaaS report.
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Ventana Research Report
New analysis of NICE CXone - Ranked #1 in Customer Experience.
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Contact centre report
Learn how to build an effective contact centre in the digital age.
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