The contact centre role in COVID-19 vaccine distribution
As vaccines to fight the COVID pandemic emerge, contact centres for public sector agencies and healthcare providers will serve a critical role in delivering vaccine information to an anxious public that will have scores of questions.
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NICE inContact named a Magic Quadrant Leader!
NICE inContact also achieved highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
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Forrester named NICE inContact CXone a leader!
NICE inContact CXone has been recognised as a leader by Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020.
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Watch and discover CXone.
Sign up now to watch a 20-minute demo of NICE inContact CXone—the highest-rated, all-in-one cloud CX platform built to unlock your contact centre’s potential. Watch and discover how CXone empowers agents, supervisors, and admins.
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Interactions Live is now available on demand!
This virtual event offers a wealth of informative best practice sessions, interactive demo stations and exciting keynote speakers. Watch now and invite your team members, colleagues and friends.
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Amazing experiences. No assembly required.
You put the customer first in all you do. So do we. Every day, we help companies of all sizes build customer relationships that last. How? Read on.
Platform
Boost your customer experience and build deeper loyalty with CXone, the most complete cloud native platform in the industry.
People
Our highly experienced and passionate CXsuccess teams provide the consistent, white-glove support and services you need for lasting success.
Partner ecosystem
Take your CXone platform to the next level with the right applications and partners. The world’s largest community of companies, collectively dedicated to improving customer experiences, makes it happen.
The customer’s always right.
Over 15 years of passion-driven innovation and collaboration with thousands of contact centre leaders, we’ve earned the trust of more than 500,000 agents worldwide. Here’s what some of them are saying about our platform and services.
Hear how this small business depends on CXone Omnichannel Routing for reliability, ease of use and scalability.
Discover how CXone enabled consolidation and cost savings for 115 agents on a unified cloud platform.
See how 4,000 agents use customer experience excellence as the catalyst for business transformation.
We’re proud to work with these customer-focused companies.
Enterprise
Transform your contact centres into world-class customer experience centres and form unbreakable bonds.
Small business
Is it possible to delight customers while keeping costs under control? It is now. See how.
The experts have spoken.
Contact centre report
Learn how to build an effective contact centre in the digital age.
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Gartner report
See why NICE inContact was named a leader in the Gartner Magic Quadrant.
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