LATEST NEWS:
- Embracing private mobile messaging in customer service
- NICE inContact CXone Receives Customer Experience Innovation Award from CUSTOMER Magazine
- NICE Powers Predictive Behavioral Routing with AI-Driven Sentiment Data
- Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report
- Three Reasons to Transition to a Cloud-based Contact Centre
We make it easy for contact centres totransform one-on-one experiences.
Unify omnichannel routing and workforce optimisation with the agility of the cloud.
Achieve your customer experience goals with cost-effective scalability and reliability.
Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution.
What Our Customers Say
See how Sunrun’s 125 agents use Salesforce and CXone integration to provide customers seamless omnichannel experiences.
SeaWorld’s 150-300 agents enhance guest journeys with NICE inContact CXone.
See how.
See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.
Power your customer experience goals
with NICE inContact CXone
99.99% guaranteed
uptime (no downtime for maintenance)
uptime (no downtime for maintenance)
more than390
thousand
agents
thousand
agents
100+
countries
countries
more than85
of the Fortune 100
customers
of the Fortune 100
customers
14 years
in the cloud
in the cloud
industry’s only
guaranteed voice SLA
guaranteed voice SLA
The global leader in cloud contact centre software. But don’t take our word for it. Take theirs.
Named a visionary
NICE inContact First-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
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Highest possible scores in 23 of 32 criteria
The Forrester Wave™: Cloud Contact Centres, Q3 2018
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#1 overall leader above 12 other cloud contact centre providers
2018 Ventana Contact Centre in the Cloud Value Index
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Achieved the highest overall position for ability to execute
Named a visionary
NICE inContact First-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
Get the Report
Highest possible scores in 23 of 32 criteria
Highest possible scores in 23 of 32 criteria
The Forrester Wave™: Cloud Contact Centres, Q3 2018
Get the Report
#1 overall leader
#1 overall leader above 12 other cloud contact centre providers
2018 Ventana Contact Centre in the Cloud Value Index
Get the Report