CXone is the Cloud Contact Centre Leader

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Named a Visionary

Named a Leader for 5th Consecutive Year

What are your Customers Really Saying?

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Customer Interaction Analytics; Deeper Insights into the Why’s Behind the What’s.

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Transform NO into YES with a modern call centre software suite.

Delight your customers and keep costs down. You can do both.

We make it easy for contact centres to
transform one-on-one experiences.

Unify omnichannel routing and workforce optimisation with the agility of the cloud.

Achieve your customer experience goals with cost-effective scalability and reliability.

Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution.

See How We Do It

What Our Customers Say

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See how Sunrun’s 125 agents use Salesforce and CXone integration to provide customers seamless omnichannel experiences.

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SeaWorld’s 150-300 agents enhance guest journeys with NICE inContact CXone.
See how.

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See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

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Power your customer experience goals

with NICE inContact CXone

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99.99^% guaranteed
uptime (no downtime for maintenance)

more than315
thousand
agents

100+
countries

more than85
of the Fortune 100
customers

14 years
in the cloud

industry’s only
guaranteed voice SLA

The global leader in cloud contact centre software. But don’t take our word for it. Take theirs.

Named a visionary

NICE inContact First-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

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Highest possible scores in 23 of 32 criteria

The Forrester Wave™: Cloud Contact Centres, Q3 2018

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#1 overall leader above 12 other cloud contact centre providers

2018 Ventana Contact Centre in the Cloud Value Index

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Achieved the highest overall position for ability to execute

Named a visionary

NICE inContact First-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Get the Report

Highest possible scores in 23 of 32 criteria

Highest possible scores in 23 of 32 criteria

The Forrester Wave™: Cloud Contact Centres, Q3 2018

Get the Report

#1 overall leader

#1 overall leader above 12 other cloud contact centre providers

2018 Ventana Contact Centre in the Cloud Value Index

Get the Report

Ready to transform the way you achieve your customer experience goals?