Latest news:
- NICE inContact CXone Wins 2020 BIG Innovation Award
- Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report
- NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe
- Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience
- NICE inContact Achieves Highest and Furthest Overall Position for Ability to Execute and Completeness of Vision, Respectively, in Gartner Magic Quadrant for Contact Center as a Service, North America
We make it easy for contact centres totransform one-on-one experiences.
Unify omnichannel routing and workforce engagement with the agility of the cloud.
Achieve your customer experience goals with cost-effective scalability and reliability.
Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution.
What Our Customers Say
See how Sunrun’s 125 agents use Salesforce and CXone integration to provide customers seamless omnichannel experiences.
SeaWorld’s 300 agents enhance guest journeys with NICE inContact CXone.
See how.
See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.
Power your customer experience goals with NICE inContact CXone
Fortune 100 customers
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Agents worldwide
Guaranteed voice
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Countries
In the cloud
The global leader in cloud contact centre software. But don’t take our word for it. Take theirs.
Named a visionary
NICE inContact First-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
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Highest possible scores in 29 of 33 criteria
The Forrester Wave™: Contact-Centre-As-A-Service (CCaaS) Providers, Q3 2020
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#1 overall leader above 12 other cloud contact centre providers
2018 Ventana Contact Centre in the Cloud Value Index
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Achieved the highest overall position for ability to execute
Named a visionary
NICE inContact First-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
Get the Report
Highest possible scores in 29 of 33 criteria
Highest possible scores in 29 of 33 criteria
The Forrester Wave™: Contact-Centre-As-A-Service (CCaaS) Providers, Q3 2020
Get the Report
#1 overall leader
#1 overall leader above 12 other cloud contact centre providers
2018 Ventana Contact Centre in the Cloud Value Index
Get the Report