Why do people chat with chatbots?
Chatbots, AI-powered conversationalists, are quickly working their way into people's everyday lives and many businesses' marketing and support models. The technology behind chatbots uses innovations like machine learning and natural language processing to enable chatbots to interact with people in an almost human-like way. Sophisticated chatbots like Amazon's Alexa allow people to use voice commands to control household appliances, while simpler bots on websites can answer common questions.
Businesses have been experimenting with chatbots, trying to find just the right way to deploy them. For their part, consumers are getting more used to chatbots and, in many cases, will chat with chatbots to make issue resolution simpler and faster. In the eyes of consumers, chatbots still have area for improvement. – with most consumers saying they need to get smarter before they'll use them on a regular basis. But they can still provide convenience and accuracy when used in the right situations.