Outbound Call CenterGet Quote
If your organization needs to proactively contact many people, then you may need an outbound call center. Examples of companies using outbound call centers include doctors’ offices which remind patients of upcoming appointments; travel agencies that alert travelers of changing travel conditions; or companies who prospect for customers.
Today, outbound call centers have evolved into modern contact centers. Older outbound call centers were expensive to operate because they required costly hardware and software that would become quickly outdated.
Fortunately, with the advent of fast and reliable Internet, powerful hardware, and cloud computing, outbound contact centers are now much more affordable. Today, outbound contact centers can be delivered as a service. This means no costly upfront purchases and no obsolescence.
If you need to modernize an outdated outbound call center, consider the following:
- Examine the breadth and depth of all outbound contact center applications
- Look for an “all-in-one” outbound call center solution where applications are built, integrated and supported by a single provider
- Use trusted, independent sources to verify a provider’s leadership and ability to deliver
“CXone Personal Connection has really revolutionized how we do business. Our lead conversion increased by 116%, which is almost unheard of, and it’s all done through the CXone platform.”
Jan van Dalen
Director of Information Technology Hoveround
your customer experience goals?