Contact center CRM integrations

One agent desktop. One view of your customer journey.

Introducing a consolidated contact center agent desktop for faster, more personalized customer service.

Deploy integrations in hours and scale them as your needs evolve.

Personalize every interaction

Our holistic customer view helps agents understand their customers on a deeper level.

Get more done

Improve agent efficiency with unified agent desktop that reduces effort and handle time.

Make better decisions

Turn insights into better decision making with unified reporting.

Get it right the first time

Connect your customers to the right resource, right away.

Move faster than ever

Stay agile with a tested, pre-built integration that lets you easily deploy, scale and extend.

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Deliver faster, more personalized service.

NICE inContact CXone pre-built CRM Integrations consolidate your customer context and contact center controls into a single interface. Now your agents can deliver better experiences in less time with easy access to the tools and information they need.

CXone easily integrates with Salesforce, Oracle Service Cloud, Microsoft Dynamics, ServiceNow, Zendesk, SAP Cloud for Customer, NetSuite, SugarCRM and Bullhorn in hours and it’s built to scale as you grow.

Need to integrate with another off-the-shelf or custom-built CRM? No worries—use our open APIs or engage one of our trusted DEVone Partners.

“Screen pops display an incoming caller’s information from Salesforce so agents already know who they’re talking to....This saves 2-3 minutes per call”

Pauline Mulvey

Vice President of Enterprise Business Technology Mitchell International

How to deliver gold standard customer service

Discover best practices for implementing a cloud-based contact center solution that can transform frustrated constituents into satisfied customers.

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Datasheets

Learn about all our pre-built CRM integrations

NICE inContact pre-built CRM integrations empower your agents to personalize every customer interaction.

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Demo Videos

See how Mitchell improves customer satisfaction by 10%

Mitchell improved speed, efficiency and ease of use with NICE inContact CXone Agent for Salesforce®.

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