CXone Interaction Channels empowers your agents to interact with customers in their preferred channel – digital, or voice. Agents have an interface with everything they need to create amazing customer experiences. It is your one stop shop for choosing the channels your customers ask for, making it quick and easy for your managers to implement, roll out and operate them. Your agents can handle multiple digital interactions at the same time making them more productive. And switching and combining channels when needed helps agents to resolve more interactions at the first contact for happier customers.