Interactive Voice Response (IVR)
Accelerate resolution, improve routing and cut costs with our interactive voice response (IVR)
CXone Interactive Voice Response (IVR) is voice self-service that accelerates resolution, improves routing and cuts costs with automation. It leverages natural speech to collect caller information and determine optimal handling for an improved customer experience. CXone IVR offers centralized administration enabling immediate response to dynamic business conditions and customer journey optimization. As part of a unified cloud-native platform, CXone IVR is fully integrated with the Automatic Contact Distributor (ACD) and uses the same powerful easy-to-use visual design tool (Studio) to build intelligent data-directed routing that ensures customer calls are resolved quickly and efficiently – every time.
- Automated speech recognition
- Text-to-speech in multiple languages
- Less hassle and frustration
- ACD and IVR system on same platform
- Automatic call back
- Leverage the cloud to deploy a consolidated IVR system
- Easy to use across multiple contact centres
- No complicated updates
- No IT team required
- inContact Studio allows users to make their own updates
- Easily access customer data
- Out-of-the-box integrations
your customer experience goals?