Improve customer journeys.
Automatically spot friction points
Identify bottlenecks in self-service interactions and course correct for continuous improvement.
Frustration free experiences, delivered
Empower customers to help themselves.
Accurate routing, the first time
Reduce callbacks and repetitive requests, ensuring more complex issues get to agents without delay.

Self-service reimagined.

Automatically identify friction points in self-service journeys so you can boost containment rates and CSAT. Quickly find adverse patterns in your IVR paths with simple dashboards. Use these opportunities to reduce customer effort and lower your cost of service by increasing self-service containment.

Flexible visualization capabilities allow you to identify where containment issues are occurring, such as frequent agent transfers. Once improvements are implemented, track changes to see trends and impact over time. Continue to refine self-service journeys as you add new options, providing faster service and improved routing accuracy.

See what Self-Service Analytics can do for you.
Learn how you can improve efficiency and reduce costs through experience analytics.
84% of consumers are more willing to do business with companies that offer self-service options. But, only 61% of consumers say companies offer easy, convenient self-service.
(Smarter with Gartner: How to Measure and Interrupt Customer Effort Score 2020)
Exceptional Self-Service CX.
Drive improvement
Pinpoint issues where callers get lost or drop out or your IVR flow.
Smarter decisions
Make data-driven decisions on which paths to make changes and track your improvements.
Happier customers
Increase customer satisfaction while reducing operational costs.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

White Papers

The Inner Circle Guide to Cloud-Based Contact Centre Solutions - UK


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