Transform Call Center Analytics with

CXone Analytics
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Turn insights into results with the industry's leading contact center analytics software
CXone Analytics turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements and understand the omnichannel experience customers receive. Create a data-driven culture that fosters better decision making at all levels to achieve employee productivity, customer satisfaction, and other strategic business goals with our cloud contact center analytics solution.
Drive decisions with data

Make data useful for everyone to create a data-driven culture-improving the speed and outcome of decisions

Ensure

Ensure that everyone has the relevant information they need to make informed decisions

Understand

Understand and target the actual drivers of business outcomes to create improvement

Pinpoint

Pinpoint the improvement opportunities that happen most often or have the largest impact

Create

Create a culture of continuous improvement and accountability

Gain insights from every interaction

Get information from your unstructured customer interactions that you can use to improve

Analyze

Analyze every customer interaction to get a complete view on where improvement is needed and what needs to be done

Improve

Improve agent performance by identifying improvement opportunities personalized to individual agent needs

Delight

Delight your customers by understanding what makes them happy & frustrates them

Comply

Identify process adherence and compliance issues to mitigate risk

Deliver actionable intelligence for everyone

Turn raw data into information that is relevant and easy to understand for all job levels, while maintaining appropriate security controls

Access

Access data directly for use by business intelligence tools

Customize

Customize dashboards and reports to exactly fit your business needs

Provide

Provide data to everyone that is relevant to their roles and clear to interpret

Secure

Secure Securely share the information everyone needs without

Our patented technology call center analytics technology
  • Delivers actionable intelligence for everyone
  • Improves both customer and agent experiences
  • Mitigates security risks

Ready to transform the way you achieve
your customer experience goals?

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