Call Centre Analytics Software

CXone Analytics
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Turn insights into results with the industry's leading contact centre analytics software
CXone Analytics turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements and understand the omnichannel experience customers receive. Create a data-driven culture that fosters better decision making at all levels to achieve employee productivity, customer satisfaction, and other strategic business goals with our cloud contact centre analytics solution.

Drive decisions with data

Make data useful for everyone to create a data-driven culture-improving the speed and outcome of decisions


Ensure that everyone has the relevant information they need to make informed decisions


Understand and target the actual drivers of business outcomes to create improvement


Pinpoint the improvement opportunities that happen most often or have the largest impact


Create a culture of continuous improvement and accountability

Gain insights from every interaction

Get information from your unstructured customer interactions that you can use to improve


Analyse every customer interaction to get a complete view on where improvement is needed and what needs to be done


Improve agent performance by identifying improvement opportunities personalised to individual agent needs


Delight your customers by understanding what makes them happy & what frustrates them


Identify process adherence and compliance issues to mitigate risk

Analytics customer interaction

Deliver actionable intelligence for everyone

Turn raw data into information that is relevant and easy to understand for all job levels, while maintaining appropriate security controls


Access data directly for use by business intelligence tools


Customise dashboards and reports to exactly fit your business needs


Provide data to everyone that is relevant to their roles and clear to interpret


Securely share the information everyone needs

Analytics customer interaction
Our patented call centre analytics technology
  • Delivers actionable intelligence for everyone
  • Improves both customer and agent experiences
  • Mitigates security risks