• Record software segment revenues of $34.1 million in Q2, up 41% year-over-year
  • Consolidated revenue of $53.1 million, up 29% year-over-year
  • Closed 127 contracts in Q2, up 27% year-over-year, SaaS bookings a record for June quarter
  • Raised 2015 revenue guidance

SALT LAKE CITY – August 6, 2015 – inContact, Inc., the leading provider of cloud contact center software and contact center optimization tools, today reported record financial results for the second quarter ended June 30, 2015.

Said Paul Jarman, inContact CEO, “In Q2, we again grew revenues at a very strong pace. Customer deployments were solid across our entire product spectrum, including core ACD/IVR, our Personal Connection™ predictive dialer and WFO software for companies of all sizes. We continue to win the majority of competitive opportunities, and we have added landmark new customers in healthcare, insurance and state and local government. During the quarter, we closed 127 total contracts including 74 new logo customers and 53 expansion deals with existing customers. Two of the expansions were with Fortune 100 companies.”

Continued Jarman, “SaaS bookings were 3% above year ago results, and at a record level for a June quarter. Recent contract activity and the addition of new partners such as RingCentral and others, give us great confidence in our sales pipeline, leading to an increase in 2015 guidance for both software and total revenues.” 


Software segment revenue totaled $34.1 million for the quarter ended June 30, 2015, an increase of 41% from $24.2 million in Q2 2014. Combined Software and Software-related Network connectivity revenue for the quarter ended June 30, 2015 was $51.0 million, an increase of 32% from $38.5 million for the quarter ended June 30, 2014. Approximately 89% of Network connectivity segment revenues were derived from contracts with customers utilizing our contact center software.

Consolidated revenue for the quarter ended June 30, 2015 was $53.1 million versus $41.1 million for the same period in 2014, an increase of 29%.

For the six months ended June 30, 2015, Software segment revenue totaled $66.5 million, an increase of 50% from $44.2 million for 2014. For the six months ended June 30, 2015, Network connectivity segment revenue totaled $37.9 million, an increase of 12% from $34.0 million for the same period in 2014.

Gross Margin

Software segment gross margin for the quarter ended June 30, 2015 was 58% versus 58% for the same period in 2014. Excluding non-cash charges, non-GAAP Software segment gross margin was 71% for the second quarter of 2015, versus 72% in the second quarter of 2014. Second quarter 2015 Network connectivity segment gross margin was 37% versus 36% for the same period in 2014.

Consolidated gross margin percentage was 50% in the second quarter of 2015 compared to 49% for the same period in 2014. Excluding non-cash charges, consolidated gross margin was 59% for the second quarter 2015 compared to 58% for the same period in 2014.

Adjusted EBITDA

Adjusted EBITDA for the second quarter of 2015 was $1.4 million versus $89,000 during the same period in 2014. Adjusted EBITDA is a non-GAAP measure management believes provides important insight into our operating results (see reconciliation of non-GAAP measures below).

Net Loss

Net loss for the quarter ended June 30, 2015 was $7.3 million, or ($0.12) per basic and diluted share, as compared to net income of $3.4 million or $0.06 per basic and diluted share for the same period in 2014.  Net income in Q2 2014 was benefited by a one-time reversal of a deferred tax asset provision, related to the Uptivity acquisition.

Increased Revenue Guidance for 2015

In 2015, we anticipate consolidated revenues to be between $211 million and $214 million for the full year. We expect total software revenues to be between $135 million and $138 million for the full year. This would represent 34% to 37% growth for software revenues.

Jarman concluded, “We are continuing to lead in the cloud contact center market with our expanding partner channel, our continuing innovation in our comprehensive cloud solution, and in our specialized service model. The Q3 sales pipeline is strong with several major deals already closed, and we continue to have a lead advantage against competitors. inContact is the leading pure play cloud provider driving the most cloud revenue in the industry.”


We will host a conference call to discuss our second quarter 2015 financial results later today at 4:30 p.m. Eastern time (1:30 p.m. Pacific).

Dial-In Number: 1-866-952-1906
International: + 1-785-424-1825
Conference ID#: INCONTACT

An audio file of the call will be available after August 6, 2015 on the inContact Investor Relations website at http://investor.incontact.com, in the Webcasts and Presentations section. A replay of the call will be available via telephone after 7:30 p.m. Eastern time today and until August 13, 2015.

Toll-free replay number: 1-877-870-5176
International replay number: + 1-858-384-5517
Replay Pin Number: 1233206

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995

All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on inContact’s current expectations, estimates and projections about inContact’s industry, management’s beliefs, and certain assumptions made by management, all of which are subject to change. Forward-looking statements can often be identified by words such as “anticipates,” “expects,” “intends,” “plans,” “predicts,” “believes,” “seeks,” “estimates,” “may,” “will,” “should,” “would,” “could,” “potential,” “continue,” “ongoing,” similar expressions, and variations or negatives of these words and include, but are not limited to, statements regarding projected results of operations and management’s future strategic plans. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.

The risks and uncertainties referred to above include, but are not limited to, risks associated with inContact’s business model; our ability to develop or acquire, and gain market acceptance for new products, including our new sales and marketing and voice automation products, in a cost-effective and timely manner; the gain or loss of key customers; competitive pressures; its ability to expand operations; fluctuations in its earnings as a result of the impact of stock-based compensation expense; interruptions or delays in our hosting operations; breaches of our security measures; its ability to protect our intellectual property from infringement, and to avoid infringing on the intellectual property rights of third parties; and its ability to expand, retain and motivate our employees and manage its growth. Further information on potential factors that could affect our financial results is included in inContact’s annual report on Form 10-K, quarterly reports of Form 10-Q, and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. inContact undertakes no obligation to revise or update publicly any forward-looking statement for any reason.





We operate under two business segments: Software and Network connectivity (formerly “Telecom”). The Software segment includes all monthly recurring revenue related to the delivery of our software applications, plus the associated professional services and setup fees and revenue related to quarterly minimum purchase commitments through July 2014, from a related party reseller. The Network connectivity segment includes all voice and data long distance services provided to customers.


For segment reporting, we classify operating expenses as either “direct” or “indirect.” Direct expense refers to costs attributable solely to either selling and marketing efforts or research and development efforts. Indirect expense refers to costs that management considers to be overhead in running the business. Management evaluates expenditures for both selling and marketing and research and development efforts at the segment level without the allocation of overhead expenses, such as rent, utilities and depreciation on property and equipment.

Operating segment revenues and profitability for the three months ended June 30, 2015 and 2014 were as follows (in thousands):



“Adjusted EBITDA” is Earnings Before deductions for Interest, Taxes, Depreciation and Amortization and Stock-Based Compensation. “Gross Margin Before deductions for Depreciation and Amortization and Stock-Based Compensation” is Gross Margin before deductions for Depreciation and Amortization and Stock-Based Compensation. Neither are measures of financial performance under generally accepted accounting principles (GAAP). Adjusted EBITDA and Gross Margin Before deductions for Depreciation and Amortization and Stock-Based Compensation are provided for the use of the reader in understanding our operating results and are not prepared in accordance with, nor does it serve as an alternative to GAAP measures and may be materially different from similar measures used by other companies. While not a substitute for information prepared in accordance with GAAP, management believes that this information is helpful for investors to more easily understand our operating financial performance. Management also believes these measures may better enable an investor to form views of our potential financial performance in the future. These measures have limitations as analytical tools, and investors should not consider these measures in isolation or as a substitute for analysis of our results prepared in accordance with GAAP.




About inContact

inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit www.incontact.com.


inContact® is the registered trademark of inContact, Inc.


CONTACT: Investor Contact: Edward Keaney, Market Street Partners, 1-415-445-3238, ekeaney@marketstreetpartners.com, or General Contact: Cheryl Andrus, inContact, Director Corporate Communications, 1-801-320-3646, cheryl.andrus@incontact.com