inContact provides clients with peace of mind by enhancing its already rigorous security measures

SALT LAKE CITY – September 1, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces its cloud platform is now certified as compliant with Payment Card Industry (PCI) Data Security Standards (DSS) Level 1. With the recent addition of PCI DSS Level 1 compliance as a Service Provider to their previous portfolio of PCI DSS compliant solutions, inContact can now offer deployment in environments that cover a wide range of customer PCI DSS requirements.  inContact offers the only single instance, multi-tenant contact center solution that is Level 1 compliant.
“Certified compliance with the Payment Card Industry Data Security Standards means the inContact offering meets the most rigid requirements for securing customer data,” said Paul Jarman, CEO of inContact. “Adding PCI Level 1 compliance is an important step in further advancing the security and reliability of our platform. Deployment in a PCI Level 1 compliant environment streamlines and simplifies the process of PCI certification for our customers. These superior security measures enable our clients to provide the highest level of data security and peace of mind to their customers.”
The PCI Security Standard Council was established in 2006 by its founding global payment and credit entities; American Express, Discover Financial Services, JCB International, MasterCard, and Visa, Inc. The Council has since raised the bar of payment governance and security with rigorous standards and stringent auditing required to qualify for its compliance certification stamp of approval. Doing so has provided a safer and more secure environment for the processing of business transactions.
inContact has always regarded compliance with PCI DSS as fundamental to preserving trust and future business, as organizations are working hard to protect their customers with the highest standards of security. inContact’s Level 1 PCI certification now adds the highest level of standardized data protection to an already industry-leading level of security of its cloud contact center platform. Extensive work with an external audit and compliance firm, followed by a comprehensive examination process, allowed inContact to achieve compliance certification.
Additional Information
  • Visit the inContact Trust Office for more information on PCI certification and other safeguards
  • Discover how inContact protects consumer data with secure cloud contact center solutions
  • Learn more about available cloud solutions from inContact
  • Follow @inContact on Twitter
  • Become a fan of inContact on Facebook
About inContact
inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit
Media Contacts:
Cheryl Andrus
(801) 320-3646
Investor Contact:
Edward Keaney
Market Street Partners 
(415) 445-3238