Contact Centers Offer a Glimpse into the Future of AI—if You Know Where to Look

VIEW Oct 6, 2021
AiThority - No matter the industry or customer base, businesses have had to adapt to a sharp rise in digital interactions over the past year. With customer activity and expectations changing rapidly and less predictable than ever, many enterprises have turned to AI to help manage swings in customer demand and crunch large amounts of data and draw actionable insights from it.

Why Digital May Be Stressing Your Agents Out

VIEW Oct 1, 2021
Call Centre Helper - In this article contributed by John O’Hara at NICE, he explores why digital may be stressing your agents out. The overnight shift to working from home created new challenges related to staffing (who is working and when) and agent performance (how they’re working). But the transition to work from home was only part of the challenge—companies also had to adapt to the rapid adoption of digital channels, which have forced organizations to rethink how they manage agent key metrics and new technology while helping employees balance evolving demands.

NICE Partners with Bell Canada

VIEW Sep 15, 2021
Destination CRM - NICE today announced an agreement with Bell, Canada's largest communications company, to expand access to NICE CXone for Contact Center as a Service (CCaaS) in Canada.

NICE Joins Microsoft Business Applications ISV Connect Program

VIEW Aug 25, 2021

HOBOKEN, N.J. — August 25, 2021NICE (Nasdaq: NICE) today announced that it has joined the Microsoft Business Applications ISV Connect Program. The new status enables NICE to further innovate in the cloud, allows greater access and exposure to respective sellers, and drives end-to-end managed support across the full Microsoft Dynamics platform.

NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions

VIEW Aug 19, 2021

Hoboken, N.J., August 19, 2021 – NICE (Nasdaq: NICE) today announced that it has been selected as the winner in the “Remote Management of Customer Interactions” category of the 2021 UK National Innovation Awards®. The company was recognized for its breakthrough innovations with NICE CXone, the world’s leading cloud customer experience platform, helping contact centers ensure business continuity and agility in a remote workforce environment. The 2021 UK National Innovation Awards®, presented by the Directors Club United Kingdom, focused on work-from-home business solutions from around the world that impacted customer experience, employee engagement and operational performance.