NICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Center with Customer Experience Interactions (CXi)

VIEW Oct 7, 2021

Hoboken, N.J., October 7, 2021 – NICE (Nasdaq: NICE) today announced the next leap in customer experience (CX) with the introduction of Customer Experience Interactions (CXi), a new framework of integrated NICE CXone cloud solutions. CXi empowers organizations to intelligently meet their customers wherever their journey begins, enables resolution through AI and data driven self-service and prepares agents to successfully resolve any customer needs event.

NICE Partners with Bell Canada

VIEW Sep 15, 2021
Destination CRM - NICE today announced an agreement with Bell, Canada's largest communications company, to expand access to NICE CXone for Contact Center as a Service (CCaaS) in Canada.

NICE Joins Microsoft Business Applications ISV Connect Program

VIEW Aug 25, 2021

HOBOKEN, N.J. — August 25, 2021NICE (Nasdaq: NICE) today announced that it has joined the Microsoft Business Applications ISV Connect Program. The new status enables NICE to further innovate in the cloud, allows greater access and exposure to respective sellers, and drives end-to-end managed support across the full Microsoft Dynamics platform.

NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions

VIEW Aug 19, 2021

Hoboken, N.J., August 19, 2021 – NICE (Nasdaq: NICE) today announced that it has been selected as the winner in the “Remote Management of Customer Interactions” category of the 2021 UK National Innovation Awards®. The company was recognized for its breakthrough innovations with NICE CXone, the world’s leading cloud customer experience platform, helping contact centers ensure business continuity and agility in a remote workforce environment. The 2021 UK National Innovation Awards®, presented by the Directors Club United Kingdom, focused on work-from-home business solutions from around the world that impacted customer experience, employee engagement and operational performance.

NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences

VIEW Aug 18, 2021

Hoboken, N.J., August 18, 2021 – NICE (Nasdaq: NICE) today announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Enlighten XO turns self-service interactions into engaging experiences. Additionally, Enlighten XO streamlines the development of digital self-service applications by injecting data from past interactions to optimize future self-service experiences. With Enlighten XO, organizations can now take a data-driven, self-learning, empirical approach to increase self-service effectiveness and drive exceptional experiences.