A platform that thinks smarter. And works harder.
CXone gives your team the technology and analytics to resolve issues faster, personalise every experience, and forge deeper loyalty with each customer.
You’re in good company.
Why use CXone cloud software for your contact centre?
Our 99.99% uptime lets you focus on your customers, not your call centre.
Our open cloud foundation easily scales with your needs.
Say goodbye to costly hardware and maintenance. Only pay for what you use.
Explore the CXexchange Marketplace and explore what’s possible.
When you choose CXone, you gain access to unlimited innovation via open APIs and pre-integrated certified partner applications available on the NICE inContact CXexchange marketplace. See them all with a single click.
Contact Centre Professional Services
CXsuccess Services deliver the knowledge, processes, and best practices to help you achieve your contact centres goals. With access to the right people, tools, and technology every step of the way, you’re set to enjoy ongoing success.
Route contacts to the right agent, the first time
Empower agents to positively and productively interact with customers on any channel with CXone Omnichannel Routing.
Digital-first contact center: The Innovator's Guide (free download)