CXone Call Centre Software

NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call centre software – empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

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Deliver Exceptional Customer and Agent Experiences
Exceptional customer experience doesn’t happen by accident. NICE inContact helps organisations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.
Hear Why Contact Centre Leaders Love NICE inContact

Why Cloud for Your Call Centre Software?

Reliability
We publish the industry's best uptime of 99.99% so you can focus on your customers instead of your call centre software.
Flexibility
NICE inContact Open Cloud Foundation scales up or down easily as your customer service needs change.
Affordability
No costly on-premises hardware and maintenance costs. Only pay for what you use, and easily add or subtract seats.
Call Centre Software Features
We’ve been building and innovating our platform for over 14 years, and we continue to add new features and products to meet the needs of contact centres like yours.
Automatic Contact Distributor
Interactive Voice Response
Interaction Channels
Proactive Outbound
My Agent eXperience - MAX
Workforce Intelligence
Partner AI Chatbots

Workforce Management
Quality Management
Customer Satisfaction Surveys
Performance Management

Omnichannel Analytics
Security & Reliability
CRM Integrations
UCaaS Integrations

Developer Ecosystem
RESTful APIs

Voice as a Service

Reporting
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and quality monitoring, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

Customer Success Stories

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your customer experience goals?
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