With CXone, Tbaytel’s Exceptional CX is a Competitive Advantage

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Overview

Moving from a costly and aging on-premises system to the CXone unified cloud contact center CX platform enabled Tbaytel to check all the must-have boxes, from callback functionality and call recording to real-time reporting and new channels. And by adding integrated post-call surveys, the company has created a robust voice of the customer program, causing both its quality and Net Promoter Scores® to soar!