Moving to NICE inContact’s unified cloud CX platform from its on-premises system was a game-changer for Webhelp Nordic, a BPO whose clients include Swedish Rail. Ready access to rich analytics and reporting enables the company to serve a diverse client base, and with inViewTM Performance Management for CXone, agents and advisers alike use their respective dashboards to monitor performance in real-time.
Cisco migration brochure
Learn Cisco migration capabilities.
The Power of Emotion in Customer Service
Great customer service and customer experience go hand in hand. And, with more companies competing on the basis of customer experience than price or product features these days, it’s clear that making customers happy isn’t just a good idea, it’s a necessity. With the right digital customer service platform, every company can offer faster, more results-driven service cut costs and increase revenue by making more customers happy. Read this eBook to learn more.
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.