Webhelp Nordic Keeps Clients on Track with CXone

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Overview

Moving to NICE inContact’s unified cloud CX platform from its on-premises system was a game-changer for Webhelp Nordic, a BPO whose clients include Swedish Rail. Ready access to rich analytics and reporting enables the company to serve a diverse client base, and with inViewTM Performance Management for CXone, agents and advisers alike use their respective dashboards to monitor performance in real-time.