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Ventana Research 2021 Contact Center in the Cloud Value Index

Overview

The Value Index for Contact Center in the Cloud is based on a comprehensive examination of 14 vendors' products in seven evaluation categories, five that evaluate the products' experience and the ability to support the breadth and depth of business and technology needs for contact centers and two that address customer experience and the supporting vendor validation and total cost of ownership/return on investment.

Read why NICE CXone is the proven leader for your cloud contact center needs.