The post-pandemic contact center: what’s next for remote work & digital customer engagement


As the world begins to reopen, contact center leaders find themselves asking, “What happens next?” What issues do we need to consider as we move forward? What should “go back to normal” and what should stay the same? How can we develop strong post COVID-19 strategies that are flexible enough for these uncertain times? Get new insights from industry expert Laura Bassett.


How to make the Work-from-home contact centre work for agents, customers, and you


Ensuring business continuity and success in remote contact center model

Contact centers continue their efforts to overcome challenges brought on by COVID-19 – from keeping work-from-home agents productive to delivering customer satisfaction via remote teams to cutting costs responsibly. It’s all about discovering strategies to succeed during economic uncertainty. Listen to this panel discussion and learn firsthand what’s worked for other contact center leaders.

Customer Stories

Coast Capital keeps it personal when ensuring business continuity

Coast Capital Savings ensures business continuity, responds to citizens across Canada, grows workforce and ensures Agent safety and security as their highest priority – all while putting technology on the back burner.