The human side of AI: Coaching and empowering agents for CX success


Many contact center leaders hear “AI” and automatically think “virtual agents” and “chatbots” – but there’s more to the technology than that. During this webinar our experts will share tips on how to use AI for training agents to reach their full potential; coaching agents to improve their performance; and driving agents to deliver exceptional customer experiences. Discover the “human side” of AI and put these new strategies to work today.

Demo Videos

Fun Video: When Call Center AI Comes to Life

Put AI to work with NICE Enlighten AI, the only AI engine with the smarts to understand which human behaviors create exceptional customer experiences. Together let’s build relationships that last, only with NICE CXone.

White Papers

AI-Infused Contact Centers Optimize Customer Experience

AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications are ready, and which need more time to mature? Without a clear road map to AI implementation, contact centers will fail to realize the full potential of what AI can deliver.


Demystifying the flavors of AI to boost customer experience

Consider this the must-see guide to AI. Part “how to create extraordinary customer experiences and stronger relationships with AI”; part “how to build a business case for AI implementation that gets the go-ahead from senior leadership”; and part “how to transform agent experiences and deliver superior service.” It all adds up to you leading the 78% of contact centers planning to deploy AI in the next three years.