Customer Stories

Queensland-based Ergon Energy boosts customer service with CXone

Overview

Ergon Energy, which is part of Energy Queensland, provides electricity to 97% of Queensland, Australia. Its on-premises Cisco Unified Computing System (UCS) was due for contract renewal and that prompted Ergon to re-evaluate whether to keep the system or switch to a cloud solution.

Ergon chose NICE CXone, because it offered affordable pay-as-you-go pricing and the Ergon team could make system updates itself rather than hiring an expensive outside company to do it. Customers have noticed the positive changes and satisfaction ratings have increased.