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2020 Customer Experience (CX) Transformation Benchmark
2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact centre decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact centre technology for seamless omnichannel experiences for customers.
Digital CX that Gets You
Is about creating end-to-end digitally fluent customer experiences, from proactively guiding customers at the beginning of their needs event, through a re-invention of your brand’s digital doorstep where your customers’ journey really begins, and delighting customers from smart self-service all the way to hyper-personalized interactions with a fully prepared agent.