Watch how NICE InContact CXone Interaction Analytics lets you track trends and drivers of satisfaction across 100% of your customer interactions.
Best Practice: Onboarding your Agents
Starting new agents in your contact center can be challenging, hear from NICE inContact customer, City Furniture on how they've accelerated the onboarding process with new hires.
Enhancing the citizen experience through Workforce Engagement
Government agency contact centers have made great strides in providing outstanding experiences to citizens. But now it’s important to track that progress with tools that go beyond surveys. NICE inContact’s FedRAMP-authorized, fully integrated CXone cloud solutions boost and measure citizen engagement, gain deeper insights and help meet today’s government CX mandates.