Webinars

Navigating the new, digital-first customer experience

Overview

Ready to initiate, navigate and innovate digital-first omnichannel service at your contact center? This webinar delivers proven methods to get you started – and keep your team going. From automating conversations via multichannel chatbot to providing smart contact forms with video to applying agile methodology for cost reductions. Get industry insights from experts in customer engagement and digital experience.

White Papers

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020-21

Demo Videos

A powerful agent Interface

Help your agents provide a seamless omnichannel customer experience with one powerful interface for all tools and channels.

White Papers

Digital-first contact center: The Innovator's Guide (free download)