Overview
It’s no secret that customer experience has never been so crucial. Today’s customers are more likely than ever to abandon a brand after a bad experience, but excellent service can earn their loyalty for life — and it all starts at the contact center. In this NICE webinar, experts take part in an interactive discussion that will help you elevate your contact center and the customer experience.
NICE CXone CX Transformation Benchmark - Study 2018 (PDF)
The results are in! Our 2018 CX Transformation Benchmark surveyed 2,400 consumers across the UK, US and Australia about their most recent customer service experiences, including 11 different channels, both agent-assisted and self-service — over 4,600 total interactions. What did we find out? Consumers expect more and they’re ready to buy more from companies that deliver a great experience every time.
Call center industry research from NICE CXone offers valuable insights
Alphanumeric Systems provides a variety of services globally and with nearly 400 agents in five countries, supports users in over 35 countries in 17 languages. Having moved to NICE CXone—and with access to its multiple data centers and robust redundancy—Alphanumeric now easily scales its support based on fluctuating global volume and uses key metrics and analytics to continually improve its performance. CXone has also enabled Alphanumeric to leverage a remote workforce through its successful work-from-home program—a key component in the company’s customer experience strategy.
CXone Helps Alphanumeric Systems Capture Global Markets (PDF)
Capture global markets.