Overview
Take a detailed look at the tools and functionality in Max - My Agent eXperience that in increase agent productivity while enabling your agents to provide a superior customer experience.
Seamless Omnichannel CX
Learn how to empower your agents to provide a seamless omnichannel customer experience.
Call Center Collaboration with MAX - My Agent eXperience (Video)
Empower your agents to collaborate with co-workers within the contact center, as well as with experts beyond the contact center that have specialist skills or knowledge. MAX provides the tools that agents need to reach out to resources anywhere to increase first contact resolution and improve the customer experience.
City Furniture turns data into performance
Read how City Furniture significantly improved productivity, efficiency and service quality with NICE inContact CXone.