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In a world of uncertainty, agility is the silver bullet

Overview

When your contact center is equipped with the right mix of service delivery options—and you can adjust, activate, and deactivate those service options as needed—you can do big things for your business. In this eBook from expert Lori Bocklund of Strategic Contact, you’ll learn to manage interaction swings and achieve business goals successfully in your contact center—all by using the right resources at the right time.