Overview
Webinar Recording of a joint presentation with the customer Vera Bradley. We first share research data around the Chat Channel in the contact center, then presenters from Vera Bradley talk about how using the Advanced Chat for CXone solution has helped them provide a better customer experience.
NICE CXone Interaction Channels
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.
Advanced Chat and Cobrowse for ESCI (PDF) | Call Center Software
Students love chat. Agents love chat. Abandon rates and stress levels dropped. Productivity soared, and satisfaction rose on all fronts. That’s what ECSI, the nation’s largest student loan servicer, found when it moved to NICE inContact’s CX cloud CX platform and implemented its Advanced Chat for CXone, among other products.
Contact Center Omnichannel Guide (PDF)
ContactBabel’s Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the human connection. See compelling industry statistics and feedback from current cloud contact centers, along with a deep dive into the benefits of NICE inContact CXone cloud solutions