Webinars

How to deliver exceptional CX in challenging times

Overview

With the shift to a remote workforce, contact centers face a new normal—and all the challenges that come with it. Our webinar, How to Deliver Exceptional CX in Challenging Times, explores a new remote model for building service continuity and excellence. You’ll take away key insights, best practices and approaches for keeping your agents safe and engaged—and your customers satisfied.

White Papers

The Work-at-home agent

This paper discusses benefits and options for adopting a home-based agent model. Many factors contribute to the desire for businesses to invest in a work-at-home program including higher agent productivity, reduced attrition, broader talent pool, lower operational costs and response preparedness.

Demo Videos

CXone for Hurricane Harvey Relief Efforts

In October 2017, Hurricane Harvey left a path of flooding and destruction in Texas. NICE inContact CXone was the solution for a large contact center set up in 72 hours for 2500 agents.  

White Papers