With the shift to a remote workforce, contact centers face a new normal—and all the challenges that come with it. Our webinar, How to Deliver Exceptional CX in Challenging Times, explores a new remote model for building service continuity and excellence. You’ll take away key insights, best practices and approaches for keeping your agents safe and engaged—and your customers satisfied.
The Work-at-home agent
This paper discusses benefits and options for adopting a home-based agent model. Many factors contribute to the desire for businesses to invest in a work-at-home program including higher agent productivity, reduced attrition, broader talent pool, lower operational costs and response preparedness.
CXone for Hurricane Harvey Relief Efforts
In October 2017, Hurricane Harvey left a path of flooding and destruction in Texas. NICE inContact CXone was the solution for a large contact center set up in 72 hours for 2500 agents.