Datasheets

Smarter Self Service Helps Customers Help Themselves

Overview

In our latest infographic, we’re sharing how you can harness AI-powered self-service strategies to deliver an exceptional customer experience, reduce costs and avoid agent burnout. Self-service is a win for the business, agents, and customers—but you have to have the right game plan in place to perfectly balance technology and strategy.

Gartner found 70% of customers use self-service channels during their resolution journey. The problem is, only 9% are wholly contained in self-service. How can you increase the percentage of self-service resolutions? And, if an agent escalation is necessary, how do you reduce effort?

We’ll tell you. Get all the newest 2021 customer self-service statistics to reveal why smarter self-service matters to your contact center.

Customer Stories

Fueling loyalty with digital

A leading transportation provider is driving customer loyalty with smart digital conversations.

Demo Videos

Conversational bots

Learn how advances in AI are powering customer service to new levels with conversational IVR and chat bots.