Fast forward to the graduating class of 2024. Imagine that the role of the contact agent has transformed from a job and into a career that your parents would be proud for a successful graduate to select. CXone, the world's #1 cloud customer experience platform, can make this possible by transforming both the customer and agent experience with the most complete, unified and intelligent platform to power your contact center.
How CXone Empowers Contact Centre Agents
Empowering Contact Center Agents in Customer Experience (Webinar)
Are your agents empowered to deliver outstanding service, or are they forced to navigate disjointed tools, and bound by policies or KPIs that ultimately result in frustrated customers? Agent empowerment is a critical component of the effortless customer experience, yet according to ICMI research, 74% of contact centers admit they prevent their agents from providing the best service possible. How can we change this? Join us for an eye-opening discussion that will arm you with practical advice you can use to make positive changes in your contact center.