Shed More Light on the Benefits of Cloud
The move is on from on-premises solutions to the cloud, meaning it’s no longer a question of “if” but “when”. Cloud provides a competitive advantage for contact centers, bringing greater agility, flexibility and reliability than ever before.
Hear from industry analyst, Sheila McGee-Smith as she explores the game-changing benefits of cloud technology in contact centers, and the major impact it can have on customer experience and agent performance.
5 Ways to Make Outbound Communications Roar (PDF)
Today’s outbound contact centers are being used by companies for a wide range of purposes—including telemarketing, collections, surveys, fundraising, and other activities. While these activities can generate positive business outcomes, contact center agents and supervisors also need the right tools to manage outbound activities and to optimize the customer experience while keeping costs down. Using the right mix of outbound communications tools can strengthen business outcomes, particularly as a growing number of contact centers transition from being cost centers to profit centers.