Dyson Provides Iconic Customer Experiences with NICE inContact

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Dyson is all about innovation and building products that solve the problems other people ignore. The dynamic company has many great household products created with modern and innovative design. Dyson’s most important goal is to provide an iconic customer experience while being thought of as an industry leader. With NICE Workforce Management Cloud integrated with CXone and inView™ Performance Management for CXone they can aggregate data from multiple sources such as their CRM, CXone ACD/IVR, and more. They also utilize the CXone ECHO customer satisfaction survey tool to immediately offer surveys to customers after a call ends and accurately measure customer retention. This has given agents and managers more visibility into the performance of the contact center and customer feedback allowing Dyson to achieve their goals on a daily basis. With NICE inContact, anything is possible.