Discover how Swedish Rail consolidated their position as leader in the public transport vertical by delivering exceptional service to customers across their digital channels of choice using CXone and an ecosystem of supporting solutions. See how this team jumped in the deep end with both feet to successfully reach new customers -- and new heights in metrics like customer satisfaction (CSAT) and net promoter scores (NPS). Hear firsthand how your organization can follow suit, and be sure to bring your questions to this exciting session.
A customer’s digital transformation journey to the cloud (Empire Today)
In 2018 Empire Today decided to upgrade their call center platform to the cloud, replacing an on-premise system with InContact's cloud based platform. This move opened up a world of flexibility and functionality the national flooring company previously lacked, and provided the ability to quickly adapt to the businesses needs. This presentation will dive into the vendor selection process, including current market trends, explore benefits of migrating to the CXone cloud customer experience platform and uncover intricacies of the platform that Empire Today discovered in the process.
Contact center cloud transformation a year in review (Univ of Miami Health)
Follow the journey that the University of Miami Health System took in transitioning from an on-premise contact center technology environment to a fully integrated, comprehensive cloud contact center platform. Discover how the UHealth team is using NICE inContact CXone to manage their enterprise workforce, IVR system, SMS communications, and more in order to provide the best experience possible for patients and consumers.
Agents, managers execs win big with CXone CRM integration (Clearchoice)
Discover how ClearChoice hit the trifecta when they implemented CXone and CXone Agent for Salesforce. From agents being ecstatic with easy access to contact center controls and customer data, to managers who are delighting in the boost to contact center KPIs, to executives using contact center insights to drive company growth and results, the impact of CXone Agent for Salesforce is evident. Everyone wins big with CRM integrations!