CXone Interaction Analytics for Small Business


CXone Interaction Analytics Pro for small business gives you actionable insights from every customer interaction to guide high-impact initiatives for measurable improvement in customer experience and agent performance. Analyse voice and text interactions within a single, integrated application fully unified with CXone administration and user management capabilities. Learn how to get actionable insights from your customer interactions - Analyse every interaction to understand what transpired, identify outcomes and evaluate your customers’ experiences across all channels.