CXone Interaction Analytics for Small Business

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Overview

CXone Interaction Analytics Pro for small business gives you actionable insights from every customer interaction to guide high-impact initiatives for measurable improvement in customer experience and agent performance. Analyse voice and text interactions within a single, integrated application fully unified with CXone administration and user management capabilities. Learn how to get actionable insights from your customer interactions - Analyse every interaction to understand what transpired, identify outcomes and evaluate your customers’ experiences across all channels.