Building adaptive and agile teams


The year 2020 pushed contact centers to begin reimaging their approach to building and managing teams. Leaders experimented with different strategies, but the greatest successes have been achieved with iterative approaches that promote continuous improvement. And high-performing blended teams trained to be adaptive and agile. Get competitive tips from industry expert Shawna Malecki, Senior Product Marketing Manager at NICE CXone.


Coach and engage remote agents

Hear best practice tips on how to coach and engage your agents- no matter where they are.

Customer Stories

ECSI deploys work-from-home agents and improves call quality all at once with CXone

ECSI reveals how they resolved technology issues quickly allowing them to move 140 people home in less than 48 hours – and improved call quality at the same time. 


Be ready for anything: 3 tips to build agility into your contact center

What if your contact center could build a productive and distributed workforce – onsite, at home, nearshore and BPO? Or conquer surprise disruptions without team burnout? Or capitalize on new opportunities with a broad mix of service options to reach more customers and serve them faster? Get agility tips for how to accomplish these objectives and prepare for whatever lies ahead. Webinar led by industry experts Cheryl Helm, Helm Communications, and Chris Bauserman, NICE CXone.