Analytics and Optimization Real Results with Automated Benchmarking

How’s your contact center performing? Learn how to leverage automated benchmarking to reach your goals in Analytics and Optimization: Real Results with Automated Benchmarking. Join Angie Luckey-Succes of Landauer and Bruce Belfiore of BenchmarkPortal for case studies and strategies to clarify decisions for superior outcomes.

 

Take negative performance gaps and map them over to people, processes and technology issues that are in the way of optimal performance.