With over 4.8 million account transactions annually, Landauer, the industry leader in radiation technology, struggled with managing multiple tools in their contact center. Their old contact center system lacked integration which caused poor response times, high order entry errors, and agent and client frustration. With NICE CXone, Landauer improved the customer experience, reduced attrition, and improved agents’ workload balance. They also reduced credits by 34%, order entry errors by 73%, and made gains in Voice of the Customer scores for email and phone.
Eager to elevate Workforce Engagement in your organization? We’ve got 45 of the best tips and tools out there — and in our webinar, you’ll get all these game-changing insights in only 45 minutes. For proven strategies and creative ideas to implement in your contact center, our latest webinar is one you won’t want to miss: 45 Workforce Engagement Ideas in 45 Minutes. Listen in as our panel of experts from Neonova, Crate & Barrel and NICE inContact deliver the tactics, ideas, insights and tips that can make a real impact in your organization. Stream on demand today!
Silverpop uses NICE CXone solutions to provide outstanding customer service.
