As a data breach response service for consumers and businesses, AllClear ID needed to route calls to multiple outsourced call centers quickly and seamlessly, regardless of the system each call center was running. Using NICE inContact routing systems, AllClear ID can now set up call routing for millions of customers in minutes and stand up a breach response call center in a mere three days. In addition, the company can instantly drop or add outsourced call centers to ensure business continuity.
NICE inContact Contact Center Solutions Help 211 LA Put Customers First (PDF)
211 LA is a nonprofit information and referral service that connects Los Angeles County, CA residents with community organizations providing health, human, and social services. Their team of 60+ Community Resource Advisors provide information and referrals to over 500,000 people every year. Putting the customer first is a primary focus at 211 LA. NICE inContact CXone helps them deliver an outstanding experience through the use of NICE inContact CXone Omnichannel Routing for multiple communication options. They also leverage NICE inContact CXone Quality Management Enterprise to drive high quality interactions in addition to using NICE inContact CXone Workforce Management Enterprise for forecasting volume and optimizing staff schedules which has delivered a 20% reduction in full time employees.
NICE inContact Helps Radisson Hotel Group Provide Personalized Customer Experiences (Video)
Radisson Hotel Group is one of the world’s largest hotel companies. With five call centers and 250 agents around the globe, their goal is to make the reservation experience as smooth as possible. NICE inContact allows Radisson to integrate multiple channels seamlessly and globally to meet their guests where they want to be met and how they want to be met anywhere in the world. Learn how CXone cloud customer experience platform makes it easier for Radisson to implement their 360-customer experience.
ClearChoice gets a clear voice
ClearChoice is raising the efficiency bar, handling higher call volumes internally without relying on outsourcers, all thanks to CXone.