NICE inContact to Seamlessly Routes Calls to Multiple Call Centers For AllClear ID

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Overview

As a data breach response service for consumers and businesses, AllClear ID needed to route calls to multiple outsourced call centers quickly and seamlessly, regardless of the system each call center was running. Using NICE inContact routing systems, AllClear ID can now set up call routing for millions of customers in minutes and stand up a breach response call center in a mere three days. In addition, the company can instantly drop or add outsourced call centers to ensure business continuity.