A platform that thinks smarter. And works harder.

CXone gives your team the technology and analytics to resolve issues faster, personalise every experience, and forge deeper loyalty with each customer.
Open Cloud Foundation AI and Automation Workforce Engagement Omnichannel Routing Customer Analytics
Smart Omnichannel Routing
Connect your customers to the right agent or self-service option—any time, on any channel.
Customer analytics
Turn customer insights into improvement programs and track results across customer experience and agent performance.
Optimize your workforce
Stand out with better agent experience, efficient staffing, and more satisfaction across the board.
Automation and AI
Simplify service delivery. Break free from mundane tasks so you can resolve issuers faster and deliver a better customer experience.
Open Cloud Foundation
Champion innovation through an extensible, enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
You’re in good company.
Why use CXone cloud software for your contact centre?
Reliability
Our 99.99% uptime lets you focus on your customers, not your call centre.
Flexibility
Our open cloud foundation easily scales with your needs.
Affordability
Say goodbye to costly hardware and maintenance. Only pay for what you use.
Explore the CXexchange Marketplace and explore what’s possible.
When you choose CXone, you gain access to unlimited innovation via open APIs and pre-integrated certified partner applications available on the NICE CXone CXexchange marketplace. See them all with a single click.
Contact Centre Professional Services
CXsuccess Services deliver the knowledge, processes, and best practices to help you achieve your contact centres goals. With access to the right people, tools, and technology every step of the way, you’re set to enjoy ongoing success.
Demo Videos

Route contacts to the right agent, the first time

Empower agents to positively and productively interact with customers on any channel with CXone Omnichannel Routing.

White Papers

Digital-first contact center: The Innovator's Guide (free download)

Datasheets

CXone Workforce Engagement

NICE CXone Workforce Engagement (WEM) unlocks the potential of your team by inspiring employee self-improvement, amplifying quality management efforts, and reducing labour waste.