White Papers

The Power of Emotion in Customer Service


Great customer service and customer experience go hand in hand. And, with more companies competing on the basis of customer experience than price or product features these days, it’s clear that making customers happy isn’t just a good idea, it’s a necessity. With the right digital customer service platform, every company can offer faster, more results-driven service cut costs and increase revenue by making more customers happy. Read this eBook to learn more.

White Papers

The Innovator's Guide to Social Customer Care

Exciting times! Customer Service is changing, and Social Customer Care is an important part of the next generation of customer service that your customers are starting to look for. This eBook explores the future of customer service, explains how Social Media optimizes CX and offers practical tips how to provide 21st century customer service while keeping your agents happy. 

White Papers

It’s Complicated - The Ultimate Customer Service Guide for a Complex Social Thread

Social media has re-defined the rules of customer service and engagement. Not all social networks are made alike and brands must understand the intricacies of each social network in order to provide the best possible customer experience. Read this eBook for tips and tricks on how to smart technology can help you to succeed in the social customer service arena.


NICE CXone Omnichannel Routing Brochure (PDF)

Find out how you can use NICE CXone Omnichannel Routing to seamlessly connect customers to the right agent across any channel.