White Papers

The Innovator's Guide to Social Customer Care

Overview

Exciting times! Customer Service is changing, and Social Customer Care is an important part of the next generation of customer service that your customers are starting to look for. This eBook explores the future of customer service, explains how Social Media optimizes CX and offers practical tips how to provide 21st century customer service while keeping your agents happy. 

Datasheets

The New Digital Landscape

Get your bearings in the NEW digital landscape – from web chat and email to social and mobile apps.

White Papers

2019 NICE CXone Customer Experience (CX) Transformation Benchmark, Global Consumers

In this eBook, we detail our global findings on consumer attitudes toward, use of and preferences for an evolving lineup of contact centre channels—and especially the growing and powerful influence the up-and-coming Millennials and Generation Z consumers on the path to digital-first CX.