Siemens Digital Industries Software struggled to generate pipeline opportunities for global sales teams. Its previous system didn’t support multiple channels and incoming calls often went to a secretary rather than an agent who could help.
With CXone, Siemens Digital Industries Software now offers its customers a choice of channels including voice, email and chat. Training time fell by 80% with standardized processes using CXone across all offices. And best of all, pipeline opportunities grew by 500% in the first quarter since CXone was introduced.
NICE CXone Interaction Channels
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.
Landauer elevates customer service
See how CXone helped Landauer to take customer experience to the next level.
Salesforce and CXone Enable Personalized Customer Service within the Familiar CRM Environment
For contact center agents, more is more when it comes to customer information. With NICE CXone Agent for Salesforce, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer's profile and history before they pick up!