Overview
Scripting and call flow routing can drive significant impact to customer experience, hear how NICE Customer, SumTotal spent time understanding their scripting to ensure that their agents are prepared and customer experience is exceptional.
Best Practice: Scripting to Drive Customer Experience
Scripting and call flow routing can drive significant impact to customer experience, hear how NICE Customer, SumTotal spent time understanding their scripting to ensure that their agents are prepared and customer experience is exceptional.
Best Practice: Onboarding your Agents
Starting new agents in your contact center can be challenging, hear from NICE customer, City Furniture on how they've accelerated the onboarding process with new hires.