Overview
An outdated, non-integrated premises-based contact center system was limiting an online education company’s ability to deliver the kind of innovation and exceptional customer service its customers expected. But moving to NICE’s unified CXone cloud contact center CX platform changed everything: Productivity, efficiency and CX quality all rose considerably, and both employee and customer satisfaction soon followed suit.
Case Studies
They transformed into a CX powerhouse.
TruGreen, a national lawn care company, transformed its contact centers into productive, efficient customer service powerhouses. Learn how they did it.
