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Checklist: Managing Work-from-Home Agents

Overview

As your organisation navigates potential emergency situations that force agents to work remotely, NICE has your contact centre technology needs covered. But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact centre must also have a business continuity plan for other resources to make remote work a functional reality. NICE has prepared the following Remote Agent Checklist to help you prepare your agents for a productive work from home experience.