Provide better service and improve fiscal responsibility
Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE inContact CXone for FedRAMP, the industry’s first cloud contact center solution to receive Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.
levels of security
Industry’s first FedRAMP complete cloud call center software
- Give citizens their choice of contact channels
- Provide an individually tailored experience
- Reach out proactively with outbound email, calling, and SMS
- Connect citizens with staff best able to service them
- Quickly deploy new technology when the time is right
- Seamlessly scale resources up and down, and only pay for what you need
- Rely on mission-critical uptime of 99.99%
- Empower agents to take care of citizens’ needs
- Consolidate interaction handling into a single, modern interface
- Give staff work they can handle with skills-based routing and blending
- Provide a 360 degree view of the citizen, including previous interactions
your customer experience goals?