Call Centre Software for Enterprise

Delight your customers and keep costs down. You can do both.

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Is technology holding you back on achieving your goals?
Modernise your contact centre with a complete, unified suite of cloud native customer experience applications
Increase customer lifetime value
Deliver the consistent omnichannel experience your global customers want. Improve your customer acquisition, retention, and growth with great service. Our customers boost revenue by millions of dollars!
Boost agent satisfaction
Onboard new agents faster and make them productive from day one. Provide agents a single, intuitive desktop to keep them engaged. Dramatically reduce agent attrition.
Improve global efficiencies
Break down silos across your service centres. Leverage true economies of scale with global operations. Meet and exceed KPIs every time in every centre.
Eliminate tech debt
No more sunk cost in old technology. Don’t let it impede your growth and agility anymore. Continuously innovate with the latest; future proof your centre

Customer Success Stories

30% reduction in average handle time

30% reduction in abandonment rate

25% increase in agent productivity

64% increase in customer calls during peak seasons — boosting revenue

Why NICE inContact

Recognised industry leader
Modern, intuitive and industry’s only unified customer experience platform
Enterprise grade, secure, reliable, and proven global platform
Ensured global customer success every step of the way
Built for multinational operations with consolidated reporting and global voice routing
Watch CXone in action
NICE inContact CXone is the first and only cloud contact centre platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimisation, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Recognised Leader

Pre-built Integrations

Telephony and Unified Communications

Leverage your existing investments in carrier networks or use our voice networks. Connect your company experts with agents and solve customer issues faster with our pre-built unified communications integrations.

Customer Relationship Management

Deep pre-built integrations with leading CRM systems help you deliver a seamless and personalised customer experience. CXone adds voice and intelligent routing to your CRM so agents can deliver a truly omnichannel experience and automatically have customer profile and journey details –all from one unified and familiar desktop – your CRM.

Company Facts
Industry's best service level agreement of 99.99%
14 years in the cloud
Used by 315,000 cloud contact centre agents
85 of Fortune 100 clients
Used in over 100 countries
A Proven Path to Your Success
Our global customer success model is not just about set up and support, we ensure you achieve your goals and KPIs consistently. We help you every step of the way from global turnkey deployments, easy customisation to continuous and dedicated global support.
Open Platform
Leverage the power of an open, cloud native platform and connect to over 100+ enterprise apps on our CXexchange. Our DEVone community provides open APIs for rapid innovation, effortless integration and limitless customisation. Preserve your investments in existing applications while you build for the future.
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