Call Centre Software for Enterprise
Delight your customers and keep costs down. You can do both.
Customer Success Stories
30% reduction in average handle time
30% reduction in abandonment rate
350% ROI on Contact Center Investment
64% increase in customer calls during peak seasons — boosting revenue
Why NICE inContact
Telephony and Unified Communications
Leverage your existing investments in carrier networks or use our voice networks. Connect your company experts with agents and solve customer issues faster with our pre-built unified communications integrations.
Customer Relationship Management
Deep pre-built integrations with leading CRM systems help you deliver a seamless and personalised customer experience. CXone adds voice and intelligent routing to your CRM so agents can deliver a truly omnichannel experience and automatically have customer profile and journey details –all from one unified and familiar desktop – your CRM.
Our global customer success model is not just about set up and support, we ensure you achieve your goals and KPIs consistently. We help you every step of the way from global turnkey deployments, easy customisation to continuous and dedicated global support.
Leverage the power of an open, cloud native platform and connect to over 100+ enterprise apps on our CXexchange. Our DEVone community provides open APIs for rapid innovation, effortless integration and limitless customisation. Preserve your investments in existing applications while you build for the future.