How livechat chatbots can help boost sales
Businesses are still exploring the capabilities of livechat chatbots, finding inventive ways to incorporate them into their marketing and customer service functions. A chatbot is software that emulates human conversation by leveraging artificial intelligence capabilities like natural language processing, and machine learning. They can have conversations with people on platforms like company websites and apps about topics ranging from new products to order status to store hours.
Many organizations use livechat chatbots for customer support. They can perform functions like answering simple questions and collecting customer information before elevating the chat session (and the information the bot collected) to a human chat agent. But livechat chatbots aren't just for customer service - when implemented correctly they can also help boost sales. Here are some ways how: