Small business call center packages

Grow your small business faster.

NICE inContact small business packages can help you create more profitable customer relationships and lower acquisition and service costs by delivering flawless customer experiences.

CXone Packages

Start where you are, grow with your business.

Customer Engagement

Engage customers better with digital, voice, or blended omnichannel service

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Contact center Essentials

Deliver better customer experiences through agent empowerment

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Contact center
Core

Optimize efficiency and savings with performance and workforce management

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Contact center Complete

Forge deeper loyalty with each customer through deep insights and personalization

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Simplicity and affordability that fit just right.

The right-sized solution for you.

CXone Packages
	Customer Engagement			Essentials	Core	Complete
	Digital	Voice	Omnichannel
Open, cloud-native Platform	✔	✔	✔	✔	✔	✔
ACD Digital Agent	✔		✔
ACD Voice Agent		✔	✔
Digital Channels	✔		✔	✔	✔	✔
Self-service IVR		✔	✔	✔	✔	✔
Ports		3	3	3	3	3
Integrated Softphone	✔	✔	✔	✔	✔	✔
90+ Prebuilt Call Center Reports	✔	✔	✔	✔	✔	✔
Unified Agent Desktop	✔	✔	✔	✔	✔	✔
Unified Administration	✔	✔	✔	✔	✔	✔
Work-from-home Ready	✔	✔	✔	✔	✔	✔
Active Storage		5GB	5GB	5GB	5GB	5GB
Standard Audio Recording		✔
Advanced Audio Recording			✔	✔	✔	✔
Screen Recording				✔	✔	✔
Quality Management				✔	✔	✔
Workforce Management					✔	✔
Performance Management Reporting					✔	✔
Customer Interaction Analytics						✔
Customer Feedback Analytics						✔

Proactive outbound, Pre-built CRM integration, and more are available as options.

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CXone Contact Center Packages

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