Deliver better customer experiences through agent empowerment
Core
Optimize efficiency and savings with performance and workforce management
Forge deeper loyalty with each customer through deep insights and personalization
CXone Packages |
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Customer Engagement |
Essentials |
Core |
Complete |
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Digital | Voice | Omnichannel | ||||
Open, cloud-native Platform |
✔ |
✔ | ✔ |
✔ |
✔ |
✔ |
ACD Digital Agent |
✔ |
|
✔ |
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|
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ACD Voice Agent |
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✔ |
✔ |
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Digital Channels |
✔ |
|
✔ |
✔ |
✔ |
✔ |
Self-service IVR |
|
✔ |
✔ |
✔ |
✔ |
✔ |
Ports |
|
3 |
3 |
3 |
3 |
3 |
Integrated Softphone |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
90+ Prebuilt Call Center Reports |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
Unified Agent Desktop |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
Unified Administration |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
Work-from-home Ready |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
Active Storage |
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5GB | 5GB | 5GB | 5GB |
5GB |
Standard Audio Recording |
|
✔ |
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Advanced Audio Recording |
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|
✔ |
✔ |
✔ |
✔ |
Screen Recording |
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✔ |
✔ |
✔ |
Quality Management |
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|
|
✔ |
✔ |
✔ |
Workforce Management |
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|
|
|
✔ |
✔ |
Performance Management Reporting |
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|
✔ |
✔ |
Customer Interaction Analytics |
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|
|
|
|
✔ |
Customer Feedback Analytics |
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✔ |