Outdated or under-performing call centre technology holding you back?
Now it is easy to modernise with an all-in-one cloud suite of call centre applications from NICE inContact
Improve customer service experience
Deliver the fast, personalised service, across any channel that your customers crave, but which you cannot deliver today.
Reduce cost
Pay for only what you use. No upfront spend. Reduce labour costs by 30% through greater agent efficiency. Pocket the savings. Or reinvest to take your CX to the next level.
Report on ‘one view of the truth’
Use KPI-rich dashboards and reports for continuous contact centre performance improvement and to communicate success to business leaders.
Grow your business
Close more leads — both inbound and outbound. And with happier customers, you will improve retention, increase upsell and turn them into advocates.
Customer Success Stories
$.50 reduction in cost per call
10% increase in sales
23% increase in outbound calls
68% reduction in after-call work
20% reduction in equivalent full-time agents
Watch CXone in Action
NICE inContact CXone is the first and only cloud contact centre platform unifying best-in-class Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Recognised Industry Leader
Pre-built Integrations
Telephony and Unified Communications
CXone works with your existing phone system. In addition, you can use your existing voice carrier or use our voice services. We even integrate with leading unified communications platforms allowing even greater collaboration between agents and other company experts.
Customer Relationship Management
Deep pre-built integrations with leading CRM systems help you deliver a seamless and personalized customer experience. CXone adds voice and intelligent routing to your CRM so agents can deliver a truly omnichannel experience and automatically have customer profile and journey details –all from one unified and familiar desktop – your CRM.
Company Facts
Industry's best service level agreement of 99.99%
15 years in the cloud
Used by 430,000 cloud contact centre agents
85 of Fortune 100 clients
Used in over 100 countries
A Proven Path to Your Success
You define what success is – and we partner with you every step of the way. That’s why we work with you to thoroughly understand your needs and then deliver your own all-in-one, cloud native contact centre precisely tailored for you. But we don’t stop there. We continue to work with you to make sure that your contact centre evolves smoothly as your needs change.
You define what success is – and we partner with you every step of the way. That’s why we work with you to thoroughly understand your needs and then deliver your own all-in-one, cloud native contact centre precisely tailored for you. But we don’t stop there. We continue to work with you to make sure that your contact centre evolves smoothly as your needs change.
Open Platform
Our open cloud platform gives you extraordinary flexibility to customise your contact centre services and applications, integrate with other business systems or even find a specialised application offered by one of our community developers.
Our open cloud platform gives you extraordinary flexibility to customise your contact centre services and applications, integrate with other business systems or even find a specialised application offered by one of our community developers.
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