Healthcare Call Center Software

For providers, ranging from general practitioners to large hospital networks and systems, patient engagement is a key initiative. Effective, proactive patient communications are a critical part of the providers’ efforts to increasing patient involvement, reducing costs of providing care and managing overall population.

We help our healthcare customers design solutions that ensure compliance with HIPAA and other industry standards most important to their businesses.

Patient and member communications preferences have changed and healthcare organizations must adapt to new channels like chat, email, social, and mobile.

Give patients the ability to self-serve for simple information requests, scheduling, and billing inquiries, while enabling them to connect to a live agent for more difficult requests.

Increase the efficiency of your billing and collections staff while providing a more pleasant experience for the patient.

With inContact, unique member and patient service strategies are at your fingertips. Now, your organization can engage with existing members and patients in a way that allows you to outshine the competition.