CXone Gives Envera Health Important Tools, Insights (PDF)
Envera Health utilizes NICE CXone cloud CXone solutions to provide its clients’ patients the very best experiences when they call. With CXone tools, calls are routed based on 1,300 skills, and key metrics and analytics give Envera and its clients important, actionable insights for continuing to enhance patient care.
Global hearing health care leader turns up the volume with CXone
This multinational, 10,000-clinic company was a global leader in the hearing health care sector, but its contact centers struggled with system obsolescence, an inability to make automated outbound calls, inadequate reporting and a lack of integration with its CRM and marketing systems. Selecting NICE CXone's unified cloud contact center solution, however, boosted performance and efficiency-and turned it all around.
CXone is a Flexible, Cost-Effective Solution for Aetna Medicare Transition Services
Switching from employer health insurance to Medicare can be a confusing process! But having moved from an on-premises system to NICE CXone's cloud contact center platform, Aetna Medicare Transition Services’ contact center helps customers move seamlessly to a Medicare plan — while using a flexible, cost-effective CX solution that’s had a positive financial impact on the business.